Privacy-Policy
Last update: 12/01/2025
At Transasim, protecting your personal data is a priority. This privacy policy explains what data we collect, how we use it, and what your rights are.
1. Data controller
The data controller is: Transasim, 145 RUE DE NOISY-LE-SEC CEDEX, 93260 LES LILAS.
contact@transasim.com
2. Data collected
We only collect data that is necessary for the provision of our services:
- Identity data: last name, first name, company.
- Contact data: email, phone number.
- Technical data: IP address, connection logs.
- Usage data: eSIM orders, billing, support.
3. Purposes of processing
The data collected is used for:
- Create and manage customer accounts
- Provide and improve our SPC and eSIM services
- Manage customer relations and technical support
- Send service-related communications
- Comply with our legal obligations
4. Legal basis for processing
- User consent (forms)
- Contract fulfillment (platform access, billing)
- Legal obligations (billing, security)
5. Shelf life
Les données sont conservées pendant la durée nécessaire à la finalité, puis archivées ou supprimées :
- Inactive account: deletion after 3 years
- Billing data: retention for 10 years (legal requirement)
6. Data sharing
Data is never sold. It may be shared with:
- Our subcontractors (hosting providers, technical service providers)
- The competent authorities in the event of a legal obligation
7. Your rights
In accordance with the GDPR, you have the following rights:
- Access, rectification, deletion, portability, opposition, limitation
- You can exercise your rights at: dpo@transasim.com
8. Secutity
Transasim implements technical and organizational measures to protect your data (encryption, firewalls, access control).
9. Cookies
The site uses cookies for technical, analytical, and functional purposes. You can refuse or configure them at any time.
10. Modifications
This policy may be updated. The latest version is always available on this page.
